FAQs

You can place an order directly on our website at https://malak.com.pk.
Alternatively, if you prefer, you can call us at 0335-6252576, and we'll be
happy to assist you with your order. You can also reach out to us via Facebook
or Instagram. Please provide your name, email, phone number, and delivery
address when placing your order.

We guarantee 100% Authenticity of our products. Our products are sourced either from the principal companies or the authorized distributors/suppliers of the brands.

You may pay for anything using the straightforward payment platform BaadMay over the course of three months. You make a purchase and continue to pay later. You may streamline your shopping trips by using BaadMay to purchase all of your necessities. We host all of the top Pakistani brands.

Online If you already have a BaadMay account, download the app to your device and log in. If BaadMay is new to you: Add your phone number, then check it your whole name and CNIC Configure and verify your T-pin. Add your debit or credit card to BaadMay. When checking out on our partner store sites, choose BaadMay as your preferred payment method or use the in-app browser to browse our partner brands. Look over your payment. The first installment is immediately paid, the remaining ones are set to auto-pay, and you are ready to begin! Shop with BaadMay in the future!.

Standard delivery time is 2–3 working days within Karachi and 3–5 working days for locations outside Karachi. Delivery timelines are calculated from the date of dispatch

We do not operate or offer delivery services on Sundays.

Yes, for orders totaling 5000 or more, we require advance payment. This policy helps us ensure the efficient processing and fulfillment of large orders. You will be provided with the necessary payment details and instructions when placing such an order. 

Malak reserves the right to cancel your order without prior notification in the event of any technical issue. This includes, but is not limited to, errors in pricing, availability, or system malfunctions.

You can create an account or order from Guest Checkout. We would however encourage you to create an account so that you can avail all the offers we have exclusively for our online audience.

You can message us on Facebook, Instagram, or Whatsapp or call us at 0335-6252576 to confirm your order. Alternatively, you could wait for us to call you, we call thrice before cancelling a customer-placed order.

Our stores are located at Dolmen Mall Clifton, Dolmen Mall Tariq Road, Dolmen Mall Lahore, and Packages Mall Lahore.

Once a tracking number is tagged on your order, you will be notified via SMS and Email, after that you can track your order using our logistic partner's website.You can track your order through this link Track.

You can transfer money to us through Direct Deposit, we also have Credit Card, Debit Card available. And we also offer Cash on Delivery services (COD).

You can message us on Facebook, Instagram, Whatsapp , or call us at primary : 0335-6252576 or secondary: +92 337 8909958.

After the order has been delivered, the customer has the right to exchange the product within 3 days of receiving the product provided that it has not been used and the packaging has not been opened/damaged. He/She has to pay the shipping charges as well.

The product must be in its original, sealed condition, and it should not have been used. Instead of providing a monetary refund, the policy offers a voucher. This voucher will be equivalent in value to the purchase price of the returned product. The voucher can be used for a future purchase, allowing you to deduct the voucher's value from the total cost of your next shopping transaction.