Quick Answers to Common Queries
Orders & Purchases
How do I place an order?
How do I place an order?
You can place an order directly on our website at https://malak.com.pk. Alternatively, if you prefer, you can call us at 0335-6252576, and we'll be happy to assist you with your order. You can also reach out to us via Facebook or Instagram. Please provide your name, email, phone number, and delivery address when placing your order.
Do you have authentic products?
Do you have authentic products?
We guarantee 100% authenticity of our products. Our products are sourced either from the principal companies or the authorized distributors/suppliers of the brands.
What is baadmay?
What is baadmay?
You may pay for anything using the straightforward payment platform baadmay over the course of three months. You make a purchase and continue to pay later. You
may streamline your shopping trips by using baadmay to purchase all of your necessities. We host all of the top Pakistani brands.
How do I pay with BaadMay?
How do I pay with BaadMay?
Online If you already have a BaadMay account, download the app to your device and log in. If BaadMay is new to you: Add your phone number, then check it your whole name and CNIC Configure and verify your T-pin. Add your debit or credit card to BaadMay. When checking out on our partner store sites, choose BaadMay as your preferred payment method or use the in-app browser to browse our partner brands. Look over your payment. The first installment is immediately paid, the remaining ones are set to auto-pay, and you are ready to begin! Shop with BaadMay in the future!.
Is advance payment necessary?
Is advance payment necessary?
Yes, for orders totaling 5000 or more, we require advance payment. This policy helps us ensure the efficient processing and fulfillment of large orders. You will be provided with the necessary payment details and instructions when placing such an order.
Order Cancellation Policy?
Order Cancellation Policy?
Malak reserves the right to cancel your order without prior notification in the event of any technical issue. This includes, but is not limited to, errors in pricing, availability, or system malfunctions.
Do I need to sign in to place an order?
Do I need to sign in to place an order?
You can create an account or order from Guest Checkout. We would however encourage you to create an account so that you can avail all the offers we have exclusively for our online audience.
How do I confirm my COD order?
How do I confirm my COD order?
You can message us on Facebook, Instagram, or Whatsapp or call us at 0335-6252576 to confirm your order. Alternatively, you could wait for us to call you, we call three times before canceling a customer-placed order.
Where is your store located?
Where is your store located?
Our stores are located at Dolmen Mall Clifton, Dolmen Mall Tariq Road, Dolmen Mall Lahore, and Packages Mall Lahore.
Returns & Exchange
What is your Exchange policy?
What is your Exchange policy?
After the order has been delivered, the customer has the right to exchange the product within 3 days of receiving the product provided that it has not been used and the packaging has not been opened/damaged. He/She has to pay the shipping charges as well.
Please note that products bought during a sale or at a discounted price cannot be returned or exchanged.
What is your Return policy?
What is your Return policy?
The product must be in its original, sealed condition, and it should not have been used. Instead of providing a monetary refund, the policy offers a voucher. This voucher will be equivalent in value to the purchase price of the returned product. The voucher can be used for a future purchase, allowing you to deduct the voucher's value from the total cost of your next shopping transaction.
Please note that products bought during a sale or at a discounted price cannot be returned or exchanged.
Shipping & Tracking
What is the standard delivery time?
What is the standard delivery time?
Standard delivery time is 2–3 working days within Karachi and 3–5 working days for locations outside Karachi. Delivery timelines are calculated from the date of dispatch.
Do you offer Deliveries on Sundays?
Do you offer Deliveries on Sundays?
We do not operate or offer delivery services on Sundays.
How do I track my order?
How do I track my order?
Once a tracking number is tagged on your order, you will be notified via SMS and Email, after that you can track your order using our logistic partner's website. You can track your order through this link Track.